Cancellation & Refund Policy

At Noww Club, we are committed to offering meaningful, curated experiences to our members. We understand that plans can change and aim to be fair and transparent with our cancellation and refund processes.

1. Event Cancellations by the Member

Free Events: Members must cancel at least 72 hours before the scheduled time to allow others to attend. Repeated no-shows may affect future event invitations.

Paid Events:

• More than 96 hours before the event: Full refund.
• 24–48 hours before the event: 50% refund.
• Less than 24 hours before the event: No refund.

Refunds will be processed within 7 business days to the original payment method.

2. Event Cancellations by Noww Club

If an event is cancelled by Noww Club due to unforeseen circumstances (e.g., weather, logistics, low turnout):

• Members will be offered a full refund or an event credit for future use.
• In case of rescheduling, members may opt for a refund or confirm their spot on the new date.

3. Membership Fee Refunds

Monthly or Quarterly Memberships:

• Refunds are not provided once the membership period has started.
• However, in special cases (e.g., relocation, health emergencies), partial refunds may be considered on a case-by-case basis.

Annual Memberships:

• A pro-rata refund may be offered if cancellation is requested within the first 30 days.
• No refunds are offered after 30 days of activation.

4. Concierge & Personal Services

Fees for one-time personalized services (e.g., styling sessions, reservations, bookings) are non-refundable once the service is confirmed.

For cancellations made before the service is delivered, a partial refund or service credit may be considered based on vendor and partner agreements.

5. How to Request a Refund

To cancel or request a refund, please contact us:

📱 on WhatsApp with your booking details.

6. Exceptions

Refunds are not applicable for:

• No-shows.
• Partial attendance.
• Member ban or removal due to violation of community guidelines.

7. Policy Updates

Noww Club reserves the right to modify this policy at any time. Updated versions will be reflected on our website/app.